There are a plethora of choices for global organizations when it comes to choosing the country for outsourcing call center services. However India is the preferred choice of most of these organizations simply because of the multiple advantages India offers as compared to China, Malaysia, Philippines and other such countries in Asia.
Whether you call an airlines help desk or you call the customer support of your bank, the chances of the person at the other end being an Indian are very high. The reason behind global organizations choosing Indian call centers over other countries’ call centers is cheap labor. When you outsource call center services to India, you get excellent services from well educated graduates. More over these graduates are more than willing to work at salaries that are just a fraction of what you have to pay to your fellow countrymen. Because of this, many employers consider India as Nirvana.
The best part of outsourcing call center services to India is that you can get 24 hours support from the workforce there. This means that even if it is Saturday or Sunday night and it is late in the week hours, your customers will get telephonic support. Another interesting advantage of using India call centers is that you will never know whether you are talking to an Indian as they are all trained to speak American English, British English or just about any form of English you want. So whenever a customer calls your helpline he is not greeted by an Indian speaking with an accent, but by a well trained Person who even calls himself by English names.